OUR MSP SOLUTION
Our Managed Service Provision takes the complexity out of education recruitment. From classroom teachers and leadership staff to teaching assistants and wider support staff, we cover every staffing need while giving you visibility, savings and peace of mind in a procurement-compliant way.
We're DfE approved and an approved supplier on Lot 1 and Lot 2 on the Crown Commercial Service (CCS) framework, giving schools and trusts a fully vetted, compliant, and cost-efficient route to staffing.
Supporting Trusts Across the UK
Smile Education's Managed Service Provision supports Multi-Academy Trusts across the UK, combining national reach with understanding of local communities and their requirements.
With our head office in Birmingham and a regional hub in Manchester, we work closely with trusts to deliver recruitment solutions that reflect the needs of individual schools and communities.
Our hub-based model means we're small enough to care, while being big enough to make a real difference at scale. This allows us to provide consistent, compliant recruitment across entire trusts, without losing the local knowledge that schools rely on.
How Does Our MSP Work?
We enhance and improve your current temporary and contract recruitment processes through temporary and permanent education staffing services, supporting Trusts and nurseries, primary and secondary schools, SEND and alternative provision settings, tutoring services and further education colleges.
We supply fully compliant and vetted candidates across leadership, teaching, tutoring, classroom and non-classroom support roles for ad hoc cover, long-term assignments, and permanent appointments.
Our service is underpinned by proven expertise in operating Master Vendor/Managed Service Provision (MSP) models, as well as delivering through preferred supplier and multi-lot framework arrangements, ensuring consistency, safeguarding assurance, and value for money across all settings.
Our solution prioritises:
Working closely with all your key stakeholders, understanding their recruitment priorities.
Creating a supply chain that is effective, using your preferred agencies and recommending new ones to enhance your future staffing.
Managing the supply chain using agreed SLAs.
Providing a cutting-edge technology solution which will save time and offer insightful MI to influence decision-making.
Create a talent pool designed for you, using MI and other insights to ensure we have the staff available before you know that you need them.
Enhancing your employer brand through access to our Marketing team and a variety of campaigns.
Keeping Children Safe in Education and compliance standards at the forefront of all we do, for ourselves and our supply chain.
A feedback process that enables continuous improvement through regular stakeholder meetings, school visits, partner agency meetings and staff surveys.
Our MSP Technology
Our technology is built for education and powered by people. We combine smart systems with a dedicated, local recruitment team to deliver a tailored solution for every trust and every school.
Creating your Own Unique Talent Bank
Our software enables you to create a talent bank which works for your trust, as well as never forgetting the staff who have worked well for you before. The talent bank means you have access to staff in your local area who are a perfect fit for the roles that are likely to come available.
Candidate Rating
System
After a candidate has worked in a school, you will have the opportunity to give them a star rating. This helps us work together to ensure quality of candidates is high and, if needed, quickly resolve any issues. Candidates are incentivised to get an excellent rating as this will mean they earn points towards additional CPD.
MI at
Your Fingertips
Insightful management information is available in real time and is specific to your job role and area of responsibility. You can generate these informational reports at any time to review at meetings or for creating reports. Together we will use this information to create effective talent banks and identify time and money saving opportunities.
Access to
Client Portal
Through our portal, your Trust will get access to bulk approving timesheets, star rated candidates and available vacancies. You'll also get access to an exclusive SharePoint, to access all documents and reports, as well as standardised rate cards agreed by the entire supply chain, providing transparency and consistency.
Integrated Timesheets and Invoices
You'll get access to batch approve timesheets and download invoices whenever you need them.
Access to Safeguarding Information
Each candidate will be made compliant to APSCo Compliance plus standards and you will be able to access these details at any time to enter into your single central record.
You Choose How You Let us Know You Need Someone
You can input your jobs in just a couple of clicks via the online portal. If that doesn’t work for you, give us a call or a text of what you need and we will put the job on for you.
Full
Training
You will be fully trained to use the system to make sure you get the very best out of it. Training programmes run regularly and are specific to your area of expertise so are always relevant.
Our 12-week Implementation Plan
Our 12-week plan is designed to balance structure with flexibility, ensuring each academy keeps its individuality, while benefiting from the efficiency, compliance, and transparency of a Trust-wide system.
Our aim throughout implementation is to win hearts and minds. It's critical that every stakeholder, from headteachers to school business managers, feels informed, supported, and confident in how the new model works. This is why we focus on face-to-face engagement, clarity of process, and early visibility of results.
What Trusts Say About Smile MSP
"We value this partnership because it goes beyond expectations. They understand our trust, our children and our priorities. From providing dependable staffing to supporting future teachers and leading inclusive activities like SEN football tournaments, they offer a level of care, collaboration and professionalism that sets them apart" "I have worked with Smile since the beginning – they are my favourite ‘go to’ Agency. Olivia and her Team know exactly how a school works, so that when you are dealing with multiple Staff absences first thing in the morning – a quick email to the Smile Team and they sort it with minimum fuss. You can always rely on the staff they send to be smart, professional, and most importantly properly vetted. I recommend this Agency without hesitation, keep up the good work Smile!"
Smile provide excellent customer service and always engage with us to build positive relationships. They ensure our needs for cover staff are efficiently met, with a service personalised to our needs. SMILE staff are always professional, reliable and easily accessible. The quality of candidates provided by SMILE has always been excellent. The CV’s of prospective candidates for SEN/TA’s/HLTA/Functional Skills are of high quality and only those candidates that have the necessary skills, experiences and qualifications based on our needs are shared with us"
